Responsible gambling
Gambling should be entertainment. If it stops being that, free and confidential help is available in Mexico.
Need to talk to someone?
Línea de la Vida is a free, confidential 24-hour line for addiction and mental health.
Línea de la Vida
800 911 2000
Call 800 911 2000Where to get help
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Línea de la Vida (CONASAMA) ↗
Free, confidential 24-hour national line run by the National Commission for Mental Health and Addictions.
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Jugadores Anónimos ↗
Peer support groups for people with gambling problems. Its directory includes in-person meetings in Mexico City.
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SEGOB: Atención al Ludópata ↗
Information from the Directorate General of Games and Raffles for people with gambling addiction and their families.
Warning signs
- You bet more money or for longer than you planned.
- You try to win back losses by betting more.
- You borrow money or use money meant for other things.
- You hide how much you gamble from your family.
- You feel anxious or irritable when you cannot gamble.
Tools in your account
Deposit limits
Set a daily, weekly or monthly maximum. Lowering it is immediate; raising it usually has a waiting period.
Reality checks
Get a reminder at regular intervals showing how long you have played.
Time-out
Lock your account for days or weeks.
Self-exclusion
Close your account for a long period. Ask the support team of every operator where you have an account.
Protect minors
Gambling is prohibited for anyone under 18. Use parental controls and do not share your login details.
Complaints and unlicensed sites
If an operator does not handle your complaint, you can go to SEGOB’s Directorate General of Games and Raffles. Be wary of any site that does not show its permit number.